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Refund Policy

Last updated: January 1, 2024

Overview

At Neitz Electrical Contracting LLC, we stand behind our work. We are committed to delivering high-quality electrical services and ensuring complete customer satisfaction. This Refund Policy outlines the terms under which refunds may be requested and processed.

30-Day Refund Window

You have 30 days from the date of invoice to request a refund. Refund requests submitted after 30 days from the invoice date will not be eligible for consideration unless otherwise agreed upon in writing.

Refund Eligibility

Work Not Yet Started

If no work has started at the time of your refund request, you will receive a full refund of any deposit or payment made. Cancellations must be made at least 24 hours before the scheduled start date to qualify for a full refund of any deposit.

Work In Progress or Completed

If work has already begun at the time of your refund request, refunds will be calculated on a case-by-case basis after deducting:

  • The cost of materials purchased and allocated to your project
  • Labor costs for work already performed
  • Any applicable permit or inspection fees paid on your behalf

The remaining balance, if any, will be refunded to you within 10 business days of approval.

Warranty & Workmanship Guarantee

All labor performed by Neitz Electrical Contracting LLC is warranted for one (1) year from the date of completion. If a defect in workmanship is discovered within the warranty period, we will return to correct the issue at no additional charge. Warranty does not cover damage caused by misuse, third-party modifications, or Acts of God.

How to Request a Refund

To request a refund, please contact us using one of the following methods:

Please include your invoice number, date of service, and a brief description of the reason for your refund request.

Contact Us

If you have any questions about this Refund Policy, please contact Neitz Electrical Contracting LLC at (582) 220-9418 or info@neitzelectrical.com.